Privacy Policy

Kitchen 604 Catering Services（「Kitchen 604」、「我們」）尊重您的私隱。本私隱政策說明我們於您使用 kitchen604.ca（「本網站」）或使用我們的服務時，如何收集、使用、披露及保護您的個人資料。我們依據加拿大《個人資料保護及電子文件法》（PIPEDA）及卑詩省《個人資料保護法》（PIPA）之要求處理個人資料。

Kitchen 604 Catering Services ("Kitchen 604", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use kitchen604.ca (the "Website") or our services. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

我們收集之資料 / INFORMATION WE COLLECT

1. 您直接提供之資料 / Information You Provide Directly

• 聯絡資料：姓名、電話、電郵地址、配送地址

Contact details: name, phone number, email address, delivery address

• 訂單資料：購買之產品、套餐選擇及付款狀況

Order information: products purchased, package selections, and payment status

• 健康及飲食資料：如您於諮詢或訂單備註中提供之食物過敏、飲食限制、藥物或補充劑資訊，僅用於安排適合您的餐點

Health and dietary information: food allergies, dietary restrictions, medications, or supplements you provide during consultation or in order notes, used solely to accommodate your meal needs

• 溝通紀錄：透過電郵、電話或社交媒體與我們之通訊內容

Communication records: correspondence with us via email, phone, or social media

2. 自動收集之資料 / Information Collected Automatically

• 瀏覽資料：透過 Cookies 收集之網站使用情況、瀏覽器類型及裝置資訊

Browsing data: website usage, browser type, and device information collected via cookies

• 廣告互動：透過 Meta（Facebook/Instagram）及 Google 廣告工具收集之互動資料

Advertising interactions: engagement data collected through Meta (Facebook/Instagram) and Google advertising tools

我們如何使用及分享資料 / HOW WE USE & SHARE YOUR INFORMATION

3. 資料用途 / How We Use Your Information

• 處理及配送您的訂單

To process and deliver your orders

• 按照您已提供之過敏及飲食資料，安排合適之餐點內容

To tailor meal content based on allergy and dietary information you have provided

• 與您溝通有關訂單狀況、諮詢安排及客戶服務

To communicate with you about order status, consultation scheduling, and customer service

• 在您同意之情況下，向您發送市場推廣資訊

To send marketing communications, where you have consented

• 改善我們的網站、產品及服務

To improve our website, products, and services

4. 第三方服務供應商 / Third-Party Service Providers

我們與以下第三方服務供應商合作，以營運本業務。此等供應商僅可基於提供相關服務之目的使用您的資料：Stripe（付款處理）、Google 及 Meta（廣告及網站分析）、Gmail／Google Workspace（客戶關係管理）。我們不會出售您的個人資料予任何第三方。

We work with the following third-party service providers to operate our business. These providers may only use your information for the purpose of delivering the relevant service: Stripe (payment processing), Google and Meta (advertising and website analytics), and Gmail/Google Workspace (customer relationship management). We do not sell your personal information to any third party.

5. Cookies及分析工具 / Cookies & Analytics

本網站使用 Cookies 以改善瀏覽體驗，並透過 Google 及 Meta 之廣告工具追蹤廣告成效。您可透過瀏覽器設定管理或停用 Cookies，惟此舉可能影響本網站部分功能。

This Website uses cookies to improve your browsing experience and works with Google and Meta advertising tools to measure ad performance. You may manage or disable cookies through your browser settings, though this may affect certain website functionality.

資料保安及您的權利 / DATA SECURITY & YOUR RIGHTS

6. 資料儲存及安全 / Data Storage & Security

我們採取合理之技術及行政措施保護您的個人資料，惟並無任何網上傳輸或電子儲存方式能保證百分之百安全。付款卡資料由 Stripe 直接處理及儲存，我們不會於自己的系統上儲存完整卡號。

We take reasonable technical and administrative measures to protect your personal information. No method of online transmission or electronic storage is completely secure. Payment card data is processed and stored directly by Stripe; we do not store full card numbers on our own systems.

7. 資料保留期 / Data Retention

我們僅於達致本政策所述目的所需之期間內保留您的個人資料，或按稅務及法律要求所需之期限保留紀錄，其後將安全刪除或匿名化處理。

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required for tax and legal record-keeping, after which it is securely deleted or anonymized.

8. 您的權利 / Your Rights

您有權要求查閱、更正或刪除我們持有之關於您的個人資料。如欲行使此等權利，請聯絡 kitchen604vancouver@gmail.com。我們將於合理時間內回覆您的要求。

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact kitchen604vancouver@gmail.com. We will respond to your request within a reasonable timeframe.

9. 市場推廣通訊 / Marketing Communications

我們僅於獲得您的同意後，依據加拿大《反垃圾電郵法》（CASL）向您發送市場推廣電郵或訊息。您可隨時透過電郵內之取消訂閱連結，或直接聯絡我們，取消接收有關通訊。

We send marketing emails or messages only with your consent, in accordance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time via the link provided in our emails, or by contacting us directly.

10. 兒童私隱 / Children's Privacy

本網站並非設計予兒童使用，我們亦不會有意收集兒童之個人資料。

This Website is not directed at children, and we do not knowingly collect personal information from children.

11. 政策修改 / Changes to This Policy

我們保留隨時修改本私隱政策之權利，修改後之版本將於本網站公布後即時生效。

We reserve the right to update this Privacy Policy at any time. Updated versions take effect immediately upon posting to this Website.

12. 聯絡我們 / Contact Us

如對本私隱政策或您的個人資料有任何疑問，請聯絡我們：電話 (778) 866-3669，電郵 kitchen604vancouver@gmail.com。

If you have questions about this Privacy Policy or your personal information, please contact us at (778) 866-3669 or kitchen604vancouver@gmail.com.